Refund policy
Returns & Refunds Policy – TheWellClub
At TheWellClub, we strive to provide high-quality wellness products that support your journey. If you experience any issues with your order, please review our return and refund policy below.
Returns Policy
Can I return my order?
Due to hygiene reasons, we do not accept returns or exchanges on Pilates grip socks or any other personal-use items.
What if my item is defective or damaged?
If you receive a defective or damaged product, please contact us within 7 days of receiving your order. To request a replacement or refund, email us at thewellclub1@gmail.com with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
We will review your request and provide a solution as soon as possible.
Refunds Policy
Do you offer refunds?
Refunds are only available in the following cases:
- You received a damaged or defective item (verified by our team).
- Your order was lost in transit and not delivered.
Refunds are not issued for:
- Change of mind or personal preference
- Incorrect size selection (please check our all size guide before ordering)
- Delayed deliveries due to courier issues beyond our control
How long does it take to receive a refund?
If your refund request is approved, it will be processed within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
Exchanges
We do not offer direct exchanges. If you receive a defective product, we will replace it with the same item.
For any questions or concerns, please reach out to us at thewellclub1@gmail.com